Strategic Client Success Leader (Remote)

NAC Voya Services Company; United States; À distance; USD 110 000 - 160 000; Plein temps

Résumé du poste

Benefitfocus, Inc., a Voya company, seeks a Senior Client Relationship Manager to cultivate high-trust relationships with Benefitfocus customers across the lifecycle. The role emphasizes SaaS knowledge, strategic planning, and cross-functional collaboration to maximize customer value.

The position offers flexible work location (remote or hybrid) and a focus on driving adoption, retention, and successful quarterly enrollments with large employers.

Qualifications

• 10+ years in Customer Success or Account Management.
• Experience managing a portfolio with high complexity.
• Strong relationship-building and communication skills.

Responsabilités

• Build and maintain relationships with a portfolio of Employer customers across the lifecycle.
• Drive customer satisfaction and retention through proactive management.
• Lead cross-functional teams to deliver open enrollment wins.
• Educate customers on Benefitfocus governance and solutions.
• Mentor Channel Partners team and share best practices.
• Manage projects and document process improvements.
• Host internal trainings and ensure high quality work.

Connaissances

Customer success

Account management

Relationship management

SaaS understanding

Project coordination

Formation

B.S./B.A.

MBA

PMP Certification

GBA/CEBS

Outils

CRM software

Description du poste

Benefitfocus, Inc., a Voya company, seeks a Senior Client Relationship Manager to cultivate high-trust relationships with Benefitfocus customers across the lifecycle. The role emphasizes SaaS knowledge, strategic planning, and cross-functional collaboration to maximize customer value.

The position offers flexible work location (remote or hybrid) and a focus on driving adoption, retention, and successful quarterly enrollments with large employers.