Remote Public Sector Client Success Manager

NAC Voya Services Company; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Benefitfocus, Inc., a Voya company, seeks a Client Relationship Manager (CRM) to cultivate high-trust relationships with customers, ensuring satisfaction, retention, and healthy relationship metrics. This fully remote role supports Benefitfocus clients and vendors, driving value from SaaS offerings and services.

The CRM acts as the customer’s extension, aligning outcomes with solution capabilities, strategizing with cross-functional teams, and guiding customers to achieve their objectives while

Qualifications

• High School Diploma or GED; bachelor's degree preferred.
• 10+ years in Customer Success, Vendor Management, Account Management, or related roles.
• Proven ability to manage a portfolio of complex, high-demand customers.
• Ability to establish and grow relationships within customer accounts.
• Ability to align customer success with Benefitfocus solutions for long-term partnerships.
• Ability to anticipate and meet customer needs.

Responsibilities

• Build and maintain relationships with a portfolio of customers and/or vendors across all lifecycle stages.
• Lead ongoing operations meetings, provide training, and coordinate with vendors.
• Stay informed on industry and technology trends relevant to customers.

Skills

Customer success

Vendor management

Account management

Relationship building

Strategic planning

Education

Bachelor's degree

High School Diploma or GED +2 years experience

Job description

Benefitfocus, Inc., a Voya company, seeks a Client Relationship Manager (CRM) to cultivate high-trust relationships with customers, ensuring satisfaction, retention, and healthy relationship metrics. This fully remote role supports Benefitfocus clients and vendors, driving value from SaaS offerings and services.

The CRM acts as the customer’s extension, aligning outcomes with solution capabilities, strategizing with cross-functional teams, and guiding customers to achieve their objectives while