Strategic Client Success Leader - IT Services

ADVANCED NETWORK MANAGEMENT INC; New Mexico; On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance; Short-Term and Long‑Tr

401(k) Retirement Plan

Paid Time Off

Flexible Spending Account

Employee Recognition Rewards

Career training geared toward growth

Job summary

ADVANCED NETWORK MANAGEMENT INC is seeking a Senior Client Success Manager to help retain and grow strategic client accounts. The role focuses on proactive client engagement, service excellence, and acting as the trusted advisor for customers’ IT environments.

Responsibilities include coordinating with internal teams, driving service improvements, and facilitating expansions while ensuring alignment with clients' business goals. Occasional travel is required.

Qualifications

• 5+ years in client-facing roles
• Experience delivering technology services
• Strong communication and presentation skills
• Ability to manage multiple sites and projects

Responsibilities

• Maintain and grow client relationships, serving as main contact for key accounts.
• Act as trusted advisor, aligning services with client goals and driving continuous improvements.
• Coordinate service delivery with solutions architects and account managers to identify expansion opportunities.
• Manage client lifecycle, onboarding/offboarding, and KPI monitoring against SLAs.
• Support internal operations and maintain client documentation.

Skills

Client relationship management

Communication skills

Team collaboration

Project management

Analytical skills (Excel/PowerPoint)

Presentation skills

Multi-site / project management

IT services knowledge

Attention to detail

Education

Bachelor’s degree or equivalent work experience

Tools

ServiceNow

Salesforce

ScienceLogic

Job description

ADVANCED NETWORK MANAGEMENT INC is seeking a Senior Client Success Manager to help retain and grow strategic client accounts. The role focuses on proactive client engagement, service excellence, and acting as the trusted advisor for customers’ IT environments.

Responsibilities include coordinating with internal teams, driving service improvements, and facilitating expansions while ensuring alignment with clients' business goals. Occasional travel is required.