Strategic Client Success Manager, Managed Services

ADP, Inc.; Phoenix, Scottsdale (AZ, AZ); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental and Vision Ins.

Life Insurance

Short/Long-Term Disability

401(k) Retirement Plan

Paid Time Off

Flexible Spending Account

Employee Recognition Rewards

Career training

Job summary

ANM Managed Services is seeking a Senior Client Success Manager in Englewood, CO to lead client relationships, drive retention and growth, and act as a trusted advisor. You will coordinate with internal teams to align services with business goals and manage the client lifecycle.

The role requires 5+ years in client-facing roles, strong communication, and experience in IT services. Travel may be required, and a Bachelor’s degree or equivalent is expected.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years in client-facing roles and service delivery.
• Strong communication, relationship-building, and presentation skills.
• Experience coordinating IT services and managing client expectations.

Responsibilities

• Support client relationships and act as primary contact within the business.
• Ensure services align with client goals; bridge gaps with internal teams.
• Provide regular updates and enable effective communication with clients.
• Drive initiatives, tool adoption, and client surveys to improve outcomes.
• Manage client health, escalations, and corrective actions as needed.
• Coordinate with solutions architects and account managers for expansion.

Skills

Relationship building

Client satisfaction

Excel

PowerPoint

Project management

Data analysis

Verbal & written communication

Team collaboration

Independent work

IT services knowledge

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Salesforce

ScienceLogic

Job description

ANM Managed Services is seeking a Senior Client Success Manager in Englewood, CO to lead client relationships, drive retention and growth, and act as a trusted advisor. You will coordinate with internal teams to align services with business goals and manage the client lifecycle.

The role requires 5+ years in client-facing roles, strong communication, and experience in IT services. Travel may be required, and a Bachelor’s degree or equivalent is expected.