Strategic Technical Success Leader - Remote

STN Incorporated; United States; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health Coverage – Medical, Dental &amp

Job summary

STN Incorporated is seeking a Senior Technical Success Manager to oversee operational, technical, and lifecycle success for assigned managed-services customers. You will partner with Service Desk, Managed Services Operations, Engineering, Project Management Office, Sales, Procurement, Finance, and leadership teams.

The role develops an informed understanding of each customer's environment, manages meetings, tracks commitments, and ensures renewals and service planning are addressed in advance.

Qualifications

• Four+ years in MSP or technical account-management roles.
• Experience coordinating customer reviews, escalations, and renewals.
• Operational knowledge of networks, servers, cloud services, and security.
• Experience with tickets, service metrics, and escalation handling.
• Ability to interpret contracts, licensing, warranties, and renewals.

Responsibilities

• Serve as the primary operational contact for managed-services customers.
• Build relationships with executives, technical contacts, and stakeholders.
• Coordinate weekly, monthly, and quarterly customer meetings and prepare agendas.
• Monitor tickets, escalations, trends, and ensure timely updates.
• Maintain asset and lifecycle visibility and identify renewal needs.
• Coordinate with Sales, Procurement, Finance, and other teams for renewals and changes.
• Escalate risks and ensure proper documentation and follow-up.

Skills

MSP experience

Customer relationship management

Service delivery

Technical understanding (networks,云,云等

Education

ITIL Foundation

CompTIA

Bachelor's in IT/CS

Tools

Jira

Confluence

PSA tools

CRM systems

Job description

STN Incorporated is seeking a Senior Technical Success Manager to oversee operational, technical, and lifecycle success for assigned managed-services customers. You will partner with Service Desk, Managed Services Operations, Engineering, Project Management Office, Sales, Procurement, Finance, and leadership teams.

The role develops an informed understanding of each customer's environment, manages meetings, tracks commitments, and ensures renewals and service planning are addressed in advance.