Strategic IT Client Success Leader

Advanced Network Management Inc.; Englewood (CO); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Paid Time Off

Flexible Spending Account

Career training

Job summary

Advanced Network Management Inc. is seeking a Senior Client Success Manager in Colorado, Englewood, CO. The role focuses on client retention and growth within our Managed Services practice, partnering with internal teams to align services with client goals and future initiatives.

You will manage relationships across multiple accounts, drive service delivery enhancements, and present business reviews to leadership. Travel may be required to support client deployments and renewals.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in client-facing roles.
• Strong ability to build relationships and manage customer satisfaction.
• Experience delivering technology services as a provider.
• Excellent verbal and written communication skills.
• Ability to work collaboratively and independently.
• Project management experience with data analysis using Excel/PowerPoint.
• Strong presentation skills and content development.
• Ability to manage multiple sites, people and projects with deadlines.

Responsibilities

• Develop trust and maintain healthy client relationships as the main contact.
• Ensure services align with client goals; bridge gaps with internal teams when needed.
• Provide regular updates and maintain open communication with clients.
• Assist in driving internal initiatives and KPI tracking for managed services.
• Manage client health and implement corrective actions as needed.
• Be the client’s trusted advocate and communicate transparently during escalations.
• Coordinate with solutions architects and account managers to identify expansion opportunities.
• Manage client lifecycle including onboarding and offboarding of services.
• Monitor KPIs and ensure compliance with Service Level Agreements.
• Maintain client documentation and act as account expert for Managed Services.

Skills

Client relations

Communication

Presentation skills

Analytical skills

Excel

PowerPoint

IT services knowledge

Education

Bachelor’s degree

Tools

ServiceNow

Salesforce

ScienceLogic

ITIL

Job description

Advanced Network Management Inc. is seeking a Senior Client Success Manager in Colorado, Englewood, CO. The role focuses on client retention and growth within our Managed Services practice, partnering with internal teams to align services with client goals and future initiatives.

You will manage relationships across multiple accounts, drive service delivery enhancements, and present business reviews to leadership. Travel may be required to support client deployments and renewals.