Head of Client Success and Delivery (Fully Remote)

Veeva Systems; United States; Remote; USD 160,000 - 230,000; Full time

Job summary

Veeva Systems is a mission-driven pioneer helping life sciences companies accelerate therapies to patients. The role leads enterprise client success initiatives across strategic accounts, driving retention, renewals, and expansion in collaboration with Sales.

You will own account governance, executive relationships, and scalable success models, leveraging data and AI to optimize engagement at scale. We seek a senior leader with 15+ years of client-facing leadership and 7+ years of team

Qualifications

• 15+ years of client-facing leadership experience.
• 7+ years managing teams.
• Proven ability to use data and AI to optimize engagement.

Responsibilities

• Own customer retention, renewals, and expansion in partnership with Sales.
• Lead account governance, executive relationships, and scalable success models.

Skills

Client leadership

Team management

Job description

• Drive enterprise retention and long-term customer value through product adoption.
• Lead transformational client success initiatives across strategic accounts.

What You’ll Do:

• Own customer retention, renewals, and expansion in partnership with Sales.
• Lead account governance, executive relationships, and scalable success models.

Who You Are:

• Bring 15+ years of client-facing leadership and 7+ years managing teams.
• Use data and AI to optimize engagement and scale a high-performing organization.

Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We surpassed $3B in revenue as a public benefit corporation balancing customer, employee, society, and investor interests.