Remote Strategic CRM Success Consultant

Veeva Systems; New York (NY); Remote; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Company retirement plan

Charitable giving program

Job summary

Veeva Systems is seeking a strategic CRM Customer Success Manager to partner with life sciences clients, aligning CRM initiatives with business goals and driving value across product, support, sales, services, and consulting teams.

The role emphasizes data-driven, consultative engagement with a focus on maximizing Veeva investments, governance, and change management, with up to 15% travel and a flexible Work Anywhere model.

Qualifications

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation).
• Proven track record as a strategic, trusted advisor to customers having the ability to influence change.
• Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT).
• Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements.

Responsibilities

• Engage proactively with customers and maintain a clear understanding of their initiatives and goals.
• Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program.
• Educate customers about our CRM products, services, and operating model.
• Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains.
• Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps.
• Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap.

Skills

CRM consulting

Strategic advisory

Data analysis

Effective communication

Travel readiness

US work authorization

Tools

Veeva CRM

Job description

Veeva Systems is seeking a strategic CRM Customer Success Manager to partner with life sciences clients, aligning CRM initiatives with business goals and driving value across product, support, sales, services, and consulting teams.

The role emphasizes data-driven, consultative engagement with a focus on maximizing Veeva investments, governance, and change management, with up to 15% travel and a flexible Work Anywhere model.