Strategic Client Success Lead (Remote-First)

Socket.dev; United States; On-site; USD 100,000 - 168,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless ecommerce experiences. This leadership role guides CSMs to drive adoption, value realization, and long-term client success across strategic accounts.

You will oversee renewals, growth, and cross-functional partnerships, leveraging data and AI tools to identify risks and opportunities.

Qualifications

• 5+ years in Client Success or related roles in B2B SaaS.
• 1+ years leading client-facing teams.
• Experience with ARR of $250K+ and complex stakeholder groups.
• Experience with renewals, escalations, and expansions in partnership with Sales.
• Strong communication, coaching, organizational, and cross-functional partnership skills.
• Experience leveraging AI and technology to improve productivity, insights, or client outcomes.

Responsibilities

• Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
• Support CSMs in navigating complex client organizations and building strong executive and stakeholder relationships.
• Manage client escalations and coordinate resources to resolve issues and protect client outcomes.
• Monitor portfolio health and take action on client risks and opportunities.
• Oversee renewal planning and execution across the team’s portfolio.
• Partner with Sales to identify and support expansion opportunities aligned to client priorities.
• Coach CSMs to connect success plans and demonstrated value to retention, renewal, and growth.
• Use client and portfolio data to identify risks, opportunities, and appropriate actions.

Skills

Client relationship management

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree preferred

Tools

Salesforce

Gainsight

Claude AI

Job description

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless ecommerce experiences. This leadership role guides CSMs to drive adoption, value realization, and long-term client success across strategic accounts.

You will oversee renewals, growth, and cross-functional partnerships, leveraging data and AI tools to identify risks and opportunities.