Remote Strategic Client Success Manager

Rithum Holdings, Inc.; Northern (KY); Hybrid; USD 100,000 - 168,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Remote‑first culture

Tuition assistance

Job summary

Rithum is seeking a Manager, Client Success – Strategic to lead a team of Client Success Managers responsible for the company's most strategic accounts. You will drive retention, renewal, and growth while delivering exceptional client experiences, partnering across your organization to resolve client needs and deliver strong outcomes.

You will mentor and develop the team, guide adoption and value realization across multi-product portfolios, and ensure cross-functional collaboration with Sales,

Qualifications

• 5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment.
• 1+ years of experience leading and coaching client-facing teams.
• Experience supporting clients with at least $250K in annual recurring revenue (ARR).
• Experience with renewals, client escalations, and expansion opportunities in partnership with Sales.
• Strong communication, coaching, organizational, and cross-functional partnership skills.

Responsibilities

• Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
• Manage client escalations and coordinate resources to resolve issues and protect client outcomes.
• Oversee renewal planning and execution across the team’s portfolio and collaborate with Sales on expansion opportunities.
• Lead, coach, and develop CSMs supporting Rithum’s strategic clients.

Skills

Client Success

Account Management

Leadership

Cross-functional Collaboration

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Claude AI

Job description

Rithum is seeking a Manager, Client Success – Strategic to lead a team of Client Success Managers responsible for the company's most strategic accounts. You will drive retention, renewal, and growth while delivering exceptional client experiences, partnering across your organization to resolve client needs and deliver strong outcomes.

You will mentor and develop the team, guide adoption and value realization across multi-product portfolios, and ensure cross-functional collaboration with Sales,