Strategic Client Success Lead — Growth & Renewals

Dnb; Florham Park (NJ); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Sick leave

Education assistance

Volunteer days

401k with company matching

Health insurance

Job summary

Dun & Bradstreet seeks a Senior Customer Success Manager to maintain coverage for key accounts, protect renewals, and mitigate churn. The role backfills continuity in Client Success delivery amid growing account demand.

You will serve as a post-sales contact for value discussions, coordinate across Delivery, Onboarding, Product, and Training teams, and ensure contracted products meet SLAs and KPIs. Strong communication and enterprise-product knowledge are essential.

Qualifications

• Bachelor's degree and 5+ years of sales/sales support/client service/account management experience.
• Master's Degree, Six Sigma or Project Management Certification(s) preferred.
• Strong written and verbal communication skills.
• Understands CFO, CPO, CCO and CMO personas.

Responsibilities

• Single post-sales support point of contact for customers for value & impact conversations.
• Coordinate with internal teams (Delivery, Onboarding & Implementation, Product Teams, Training, and Support) to ensure value delivery.
• Identify and coordinate Customer Training needs across 1-3 Account Executives.
• Ensure delivery of contracted products/services to meet SLAs and KPIs.
• Backfill and support Sales AEs and other CSMs with contract management, forecasting, and negotiation.
• Demo products to customers as needed with product certifications.
• Utilize SFDC, KPI, BI Portal and other systems to monitor usage and adoption.

Skills

Account management

Sales support

Project management

Communication skills

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Six Sigma or Project Management Certification

Tools

SFDC

KPI

BI Portal

OA/QTC

Sales Spot

Usage Reporting Systems

Job description

Dun & Bradstreet seeks a Senior Customer Success Manager to maintain coverage for key accounts, protect renewals, and mitigate churn. The role backfills continuity in Client Success delivery amid growing account demand.

You will serve as a post-sales contact for value discussions, coordinate across Delivery, Onboarding, Product, and Training teams, and ensure contracted products meet SLAs and KPIs. Strong communication and enterprise-product knowledge are essential.