Director of Client Success & Growth

Dun & Bradstreet in; Florham Park (NJ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Education assistance

401k with company match

Health insurance

Job summary

Dun & Bradstreet is seeking a Director of Client Success to lead post-sale client management across high-touch enterprise accounts. You will drive retention, adoption, and ROI by aligning product capabilities with client business goals and coordinating cross-functional efforts to ensure enduring partnerships.

The role requires 7–10 years of experience in post-sale client management, with a track record of managing teams and delivering measurable outcomes in a global corporate environment.

Qualifications

• 7–10 years of post-sale client management experience leading a team and portfolio of high-touch enterprise accounts.
• Experience leading client-facing programs delivering measurable business outcomes and value.
• Ability to connect clients' business goals with product capabilities and articulate ROI.

Responsibilities

• Lead client success teams to achieve customer satisfaction and strategic goals.
• Build a high-performing team through hiring, goal setting and performance management.
• Serve as trusted advisor to C-level and VP stakeholders; drive measurable ROI with our platform.
• Collaborate with Product, Sales and Support to prioritize client initiatives.
• Utilize data to enhance team performance and drive product adoption across clients.
• Set high expectations and drive teams to exceed operational targets.

Skills

Leadership

Client management

Cross-functional

Strategic accounts

Data-driven

Executive comms

MS Excel

MS PowerPoint

Education

Bachelor's degree

Master's degree preferred

Tools

MS-Excel

MS-PowerPoint

MS-Word

Job description

Dun & Bradstreet is seeking a Director of Client Success to lead post-sale client management across high-touch enterprise accounts. You will drive retention, adoption, and ROI by aligning product capabilities with client business goals and coordinating cross-functional efforts to ensure enduring partnerships.

The role requires 7–10 years of experience in post-sale client management, with a track record of managing teams and delivering measurable outcomes in a global corporate environment.