Strategic Enterprise Client Success Leader

Dun & Bradstreet; Florham Park (NJ); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Education assistance

401k with company match

Health, dental & vision insurance

Job summary

Dun & Bradstreet in Florham Park, NJ is seeking a Senior Client Success leader to oversee post-sale programs, drive adoption of our analytics platform, and secure renewals. You will lead a high‑performing client success team, develop strategic accounts, and collaborate with product, sales, and support to deliver measurable ROI for clients.

The role requires 7–10 years of enterprise client management experience, strong communication, and a proven track record in building trusted advisor

Qualifications

• 7 to 10 years of post-sale client management leading a team and portfolio of high-touch accounts
• Experience leading client-facing programs focused on measurable business outcomes and value
• Have technical acumen to connect clients’ business goals with product capabilities
• Highly articulate with excellent business communication and presentation skills
• Experience working with cross-functional teams (Product, Sales, Support, Ops)
• Shows ownership mindset and proactive problem solving
• Continuous growth mindset and willingness to learn through programs and mentors

Responsibilities

• Effectively lead customer success teams to achieve satisfaction, programmatic, business, and strategic goals
• Build and maintain a high performing team through hiring, goal setting, rewards, and performance management
• Become a trusted advisor to client organizations, deepening relationships with stakeholders and ensuring ROI with our platform
• Utilize data to enhance team performance and drive product adoption across the client base
• Set high expectations to meet and exceed targets through structured and agile processes
• Advocate for customers with C-level and VP stakeholders to ensure long-term success
• Lead from the front with servant leadership and proactive account engagement
• Collaborate with executive leadership to prioritize customer success initiatives

Skills

Client management

Leadership

Communication skills

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree

Master's preferred

Tools

MS Office (Excel, PowerPoint, Word)

Job description

Dun & Bradstreet in Florham Park, NJ is seeking a Senior Client Success leader to oversee post-sale programs, drive adoption of our analytics platform, and secure renewals. You will lead a high‑performing client success team, develop strategic accounts, and collaborate with product, sales, and support to deliver measurable ROI for clients.

The role requires 7–10 years of enterprise client management experience, strong communication, and a proven track record in building trusted advisor