Strategic Client Success Lead - Executive Partnerships

AHEAD; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

AHEAD builds platforms for digital business by weaving cloud, automation, analytics, and software delivery to power digital transformation for enterprises.

The Senior Client Success Manager (Sr. CSM) owns executive-level relationships and is accountable for protecting and expanding long-term client value. This role operates as a strategic partner to the client, ensuring measurable business outcomes, proactive risk mitigation, and strong financial performance of the account.

Qualifications

• Senior customer advocate and strategic advisor to clients.
• Owns executive and buyer-level relationships (economic buyers, sponsors, influencers).
• Builds strong relationships with customer staff, account management, and Managed Services leadership.
• Leads high-level client engagement and aligns cross-functional teams.

Responsibilities

• Owns executive relationships and acts as strategic advisor.
• Balances client advocacy with business discipline to protect and grow value.
• Drives measurable business outcomes and risk mitigation for accounts.
• Partners with cross-functional teams to deliver on client commitments.

Skills

Executive leadership

Account management

Strategic advisory

Relationship building

Job description

AHEAD builds platforms for digital business by weaving cloud, automation, analytics, and software delivery to power digital transformation for enterprises.

The Senior Client Success Manager (Sr. CSM) owns executive-level relationships and is accountable for protecting and expanding long-term client value. This role operates as a strategic partner to the client, ensuring measurable business outcomes, proactive risk mitigation, and strong financial performance of the account.