Senior Client Success Leader - Executive Accounts & Growth

AHEAD; Orlando (FL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid company holidays

Paid time off

Paid parental and caregiver leave

Job summary

AHEAD is seeking a Senior Client Success Manager to own executive relationships, drive measurable business outcomes, and expand long-term client value. You will partner with clients and cross-functional teams to align managed services with strategic priorities and improve KPIs.

You will lead strategic account plans, manage risk and renewals, and champion value realization while guiding a high-performing delivery organization.

Qualifications

• 5–7 years IT service account management or service delivery experience with leadership responsibilities.
• ITIL Foundation Certification required; PMP or equivalent strongly preferred.
• Bachelor's degree required; Master's preferred.

Responsibilities

• Own executive-level relationships and protect/expand long-term client value.
• Lead executive engagement including QBRs/EBRs and strategic account planning.
• Articulate quantified value, manage risk, and ensure SLA compliance.
• Drive retention, renewal strategy, and revenue growth through cross-sell and upsell.
• Coordinate across delivery, account, and client teams to deliver outcomes.
• Mentor other Client Success Managers and drive continuous improvement.

Skills

Executive leadership

Strategic account management

Risk management

Revenue growth

Cross-functional collaboration

KPI reporting

Change management

C-level communication

Client advocacy

Ownership mindset

Education

Bachelor's degree

Master's degree

ITIL Foundation Certification

PMP or equivalent

Tools

CRM software

MS Office

Job description

AHEAD is seeking a Senior Client Success Manager to own executive relationships, drive measurable business outcomes, and expand long-term client value. You will partner with clients and cross-functional teams to align managed services with strategic priorities and improve KPIs.

You will lead strategic account plans, manage risk and renewals, and champion value realization while guiding a high-performing delivery organization.