Senior Strategic Client Success Partner

AHEAD; Florida; On-site; USD 90,000 - 130,000; Full time

Job summary

AHEAD, a leader in digital transformation platforms, is seeking a Senior Client Success Manager to own executive-level relationships and drive long-term client value in Florida. You will partner with clients to define success metrics, mitigate risk, and ensure financial performance across renewals and expansions.

As Sr. CSM you will coordinate with cross-functional teams, advocate for the client, and model ownership and accountability.

Responsibilities

• Acts as a senior customer advocate and strategic advisor.
• Owns executive and buyer-level relationships (economic buyers, sponsors, influencers).
• Builds strong relationships with key customer staff, account management, and Managed Services leadership.
• Leads high-level client engagement.

Job description

AHEAD, a leader in digital transformation platforms, is seeking a Senior Client Success Manager to own executive-level relationships and drive long-term client value in Florida. You will partner with clients to define success metrics, mitigate risk, and ensure financial performance across renewals and expansions.

As Sr. CSM you will coordinate with cross-functional teams, advocate for the client, and model ownership and accountability.