Senior Client Success Manager

AHEAD; Florida; On-site; USD 90,000 - 130,000; Full time

Job summary

AHEAD, a leader in digital transformation platforms, is seeking a Senior Client Success Manager to own executive-level relationships and drive long-term client value in Florida. You will partner with clients to define success metrics, mitigate risk, and ensure financial performance across renewals and expansions.

As Sr. CSM you will coordinate with cross-functional teams, advocate for the client, and model ownership and accountability.

Responsibilities

• Acts as a senior customer advocate and strategic advisor.
• Owns executive and buyer-level relationships (economic buyers, sponsors, influencers).
• Builds strong relationships with key customer staff, account management, and Managed Services leadership.
• Leads high-level client engagement.

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Senior Client Success Manager (Sr. CSM) owns executive-level relationships and is accountable for protecting and expanding long-term client value. This role operates as a strategic partner to the client, ensuring measurable business outcomes, proactive risk mitigation, and strong financial performance of the account. The Sr. CSM leads from the front - modeling ownership, accountability, and cross-functional alignment.

Duties / Responsibilities

Relationship & Executive Leadership

• Acts as a senior customer advocate and strategic advisor, balancing client advocacy with business discipline.
• Owns executive and buyer-level relationships (economic buyers, sponsors, influencers).
• Builds strong relationships with key customer staff, account management, and Managed Services leadership.
• Leads high-level client engagement