Strategic Client Success Partner

ACS Services, Inc.; Brockton (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

ACS Services, Inc. is seeking a Client Success Associate to drive value realization, retention, and growth across a portfolio of accounts.

You will partner with clients to align technology outcomes with business goals, proactively manage account health, and identify expansion opportunities. In this role, you will own TBR preparation and delivery, translate performance metrics into business outcomes, and guide stakeholders with clear, executive-level communication.

Qualifications

• Strong executive communication and presentation skills.
• Strategic account management and consultative selling ability.
• Ability to translate technical details into business value.
• Proven experience managing escalations and complex client situations.
• Strong organizational skills and accountability mindset.
• Collaborative leadership across service, sales, and delivery teams.

Responsibilities

• Prep and Deliver Technology Business Reviews (TBRs) for clients.
• Maintain Technology Maturity Levels (TMLs) and client roadmaps.
• Manage client relationships, growth, and sales opportunities.
• Execute Get Well Plans for at-risk accounts with cross-functional coordination.
• Foster referrals and expand opportunities through executive engagement.

Skills

Executive communication

C-suite engagement

Leadership & accountability

Conflict navigation

Strategic business acumen

AI for analysis

Job description

ACS Services, Inc. is seeking a Client Success Associate to drive value realization, retention, and growth across a portfolio of accounts.

You will partner with clients to align technology outcomes with business goals, proactively manage account health, and identify expansion opportunities. In this role, you will own TBR preparation and delivery, translate performance metrics into business outcomes, and guide stakeholders with clear, executive-level communication.