Strategic Client Success Lead

Veradigm Inc.; United States; Remote; USD 77,000 - 107,000; Full time

Benefits offered by this job

Holidays

Vacation

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement savings

Job summary

Veradigm is seeking a senior relationship manager to own a defined client portfolio across activation, adoption, renewal, and expansion. You will lead executive updates and align Veradigm capabilities with client priorities to drive strategic goals.

Responsibilities include proactive client health management, identifying at-risk accounts, coordinating cross-functional responses, and supporting cross-sell opportunities within the portfolio while maintaining renewal forecasts and ensuring revenue

Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio across the full client lifecycle - activation and adoption through renewal and expansion
• Lead SBR and executive-facing updates; align Veradigm capabilities to client business priorities and strategic goals
• Proactively manage client health; identify at-risk accounts, own recovery plans, and coordinate cross-functional response
• Drive cross-sell and upsell identification within the portfolio; document opportunities in Salesforce and collaborate with Sales to advance pipeline
• Manage the renewal cycle with forward-looking forecast visibility; execute retention strategies that protect and grow portfolio revenue
• Resolve escalated support, contractual, and financial issues on behalf of clients; serve as the primary internal advocate for client needs

Job description

Veradigm is seeking a senior relationship manager to own a defined client portfolio across activation, adoption, renewal, and expansion. You will lead executive updates and align Veradigm capabilities with client priorities to drive strategic goals.

Responsibilities include proactive client health management, identifying at-risk accounts, coordinating cross-functional responses, and supporting cross-sell opportunities within the portfolio while maintaining renewal forecasts and ensuring revenue