Strategic Technical Account Manager

Francisco Partners; Raleigh (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Veradigm is seeking a senior client relationship professional to guide strategic engagements with complex, high-value clients in the healthcare sector. You will align sales, customer success, and product teams to ensure optimal use of Veradigm products and services across client portfolios.

Responsibilities include driving strategic account plans, conducting trainings, and delivering outcomes that improve client satisfaction and long-term value.

Qualifications

• Proven ability to manage high-value client relationships.
• Ability to advise clients on product usage to meet business goals.
• Deep knowledge of Veradigm products, architecture, deployment and integration.
• Experience coordinating complex technical projects and incidents.
• Strong data analysis and reporting to drive improvements.
• Excellent communication with technical and non-technical stakeholders.

Responsibilities

• Builds and maintains strong, long-lasting client relationships.
• Acts as a strategic advisor to help clients achieve business objectives.
• Leverages product expertise to guide client outcomes.
• Coordinates and manages complex technical projects to on-time, on-budget delivery.
• Delivers trainings and workshops to maximize product value for clients.
• Identifies trends, defects and opportunities to influence product priorities.
• Collaborates with CSMs and Veradigm stakeholders to meet client needs.
• Cultivates client advocates for references and testimonials.

Skills

Relationship management

Strategic advisory

Healthcare domain knowledge

Project management

Incident management

Data analysis & reporting

Cross-functional collaboration

Communication excellence

Stakeholder management

Job description

Veradigm is seeking a senior client relationship professional to guide strategic engagements with complex, high-value clients in the healthcare sector. You will align sales, customer success, and product teams to ensure optimal use of Veradigm products and services across client portfolios.

Responsibilities include driving strategic account plans, conducting trainings, and delivering outcomes that improve client satisfaction and long-term value.