Strategic Client Success Manager: Growth & Renewal

Francisco Partners; United States; On-site; USD 77,000 - 107,000; Full time

Job summary

Veradigm is seeking a dedicated client success professional to own a portfolio across activation, adoption, renewal, and expansion. You will lead SBR and executive updates and align Veradigm capabilities with client priorities and strategic goals.

You will proactively manage client health, identify at-risk accounts, coordinate cross-functional responses, and drive cross-sell and upsell opportunities. You will oversee renewal cycles with forecast visibility and advocate for clients internally.

Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio across the full client lifecycle — from activation and adoption through renewal and expansion
• Lead SBR and executive-facing updates; align Veradigm capabilities to client business priorities and strategic goals
• Proactively manage client health; identify at‑risk accounts, own recovery plans, and coordinate cross‑functional response
• Drive cross‑sell and upsell identification within the portfolio; document opportunities in Salesforce and collaborate with Sales to advance pipeline
• Manage the renewal cycle with forward‑looking forecast visibility; execute retention strategies that protect and grow portfolio revenue
• Resolve escalated support, contractual, and financial issues on behalf of clients; serve as the primary internal advocate for client needs

Job description

Veradigm is seeking a dedicated client success professional to own a portfolio across activation, adoption, renewal, and expansion. You will lead SBR and executive updates and align Veradigm capabilities with client priorities and strategic goals.

You will proactively manage client health, identify at-risk accounts, coordinate cross-functional responses, and drive cross-sell and upsell opportunities. You will oversee renewal cycles with forecast visibility and advocate for clients internally.