Strategic Client Success Lead - Growth & Adoption

Veradigm Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Veradigm is seeking an Expert Client Success Manager to serve as the voice of the client to Veradigm and the voice of Veradigm to the client. You will drive robust adoption of solutions, maximize expansion opportunities, and minimize client attrition through strategic roadmap planning and tactical execution of actions necessary to support operations.

The Expert CSM partners with our clients and internal Veradigm stakeholders to ensure remarkable client experiences with our products and services

Qualifications

• Bachelor's Degree or equivalent Technical / Business experience.
• 7+ years relevant work experience; 2-3 years at Senior level or equivalent.
• Preferred Experience with risk adjustment, CMS, and healthcare industry processes.

Responsibilities

• Acts as primary operational contact point to ensure an extraordinary client experience with Veradigm products and services.
• Leads complex cross-functional collaborations (AOE, TAM, Service PD/PM, Hosting PM, Managed Services, Support leads) to align goals and actions.
• Maintains client updates using health dashboards and reporting mechanisms.
• Creates/maintains executive dashboards for monthly operational reviews.
• Facilitates strategic roadmap planning aligning Veradigm releases with client priorities.
• Ensures oversight and coordination of complex Veradigm Services Initiatives.
• Supports client participation in Voice of Customer processes and improvement actions.
• Identifies opportunities for solution optimizations and educational opportunities.
• Mentors junior Client Success Managers.

Education

Bachelor's Degree or equivalent Technical / Business experience

Job description

Veradigm is seeking an Expert Client Success Manager to serve as the voice of the client to Veradigm and the voice of Veradigm to the client. You will drive robust adoption of solutions, maximize expansion opportunities, and minimize client attrition through strategic roadmap planning and tactical execution of actions necessary to support operations.

The Expert CSM partners with our clients and internal Veradigm stakeholders to ensure remarkable client experiences with our products and services