Strategic Technical Account Lead

Veradigm®; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement savings plan

Job summary

Veradigm seeks a Senior Client Success Manager to strengthen strategic relationships with high-value clients and align technical solutions with business goals. You will act as a trusted advisor, guiding clients through Veradigm products, architectures, and deployments to optimize outcomes.

You will lead complex projects, deliver training, and extract insights from client data to drive product and service improvements, while fostering advocacy and references across the client base.

Qualifications

• 7+ years relevant work experience; senior level experience 2-3 years
• 1-2 years experience with healthcare and/or financial products in a sales, services, consulting or client management environment
• 1-2 years previous project and/or customer management experience
• In-depth understanding of Veradigm's products and services, including architecture, deployment, and integration
• Customer success and account management principles with ability to build long-term client relationships
• Knowledge of system infrastructure, cloud environments, networking, and security
• Experience with project management methodologies (e.g., Agile, Scrum, or Waterfall)
• Incident management and root cause analysis processes
• Knowledge of healthcare Industry-specific regulations and standards
• Ability to advocate for customer needs, influencing product and operational decisions

Responsibilities

• Builds and maintains strong, long-lasting relationships with clients by understanding their business needs and technical requirements.
• Serves as a strategic advisor to clients, offering insights and recommendations on how to leverage Veradigm's products and services to achieve objectives.
• Leverages expert-level understanding of Veradigm's products and services, staying updated on new features and enhancements.
• Coordinates and manages complex technical projects, ensuring completion on time and within budget.
• Conducts training sessions and workshops for clients to maximize clients' utility of Veradigm's products.
• Identifies technical features, defects, customer experience trends and common themes within assigned customer portfolio.
• Provides expert-level input on initiatives with CSMs and other Veradigm stakeholders to meet client needs and initiatives.
• Actively cultivates customer advocates for references, referrals, case studies, and testimonials.

Skills

Relationship-building

Strategic advisory

Technical guidance

Project management

Training and enablement

Data analysis & reporting

Communication & presentation

Education

Experience in healthcare/financial products

Tools

Architecture & deployment basics

Job description

Veradigm seeks a Senior Client Success Manager to strengthen strategic relationships with high-value clients and align technical solutions with business goals. You will act as a trusted advisor, guiding clients through Veradigm products, architectures, and deployments to optimize outcomes.

You will lead complex projects, deliver training, and extract insights from client data to drive product and service improvements, while fostering advocacy and references across the client base.