Strategic Client Success Leader

LE1000 Veradigm LLC; United States; Remote; USD 77,000 - 107,000; Full time

Benefits offered by this job

Holidays

Vacation

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Savings

Job summary

Veradigm is seeking a Client Relationship Manager to own a portfolio from activation through renewal and expansion, coordinating across teams to align Veradigm capabilities with client priorities. You will guide executive updates and proactively manage client health, spotting risks and coordinating recovery plans.

You will drive opportunities for cross-sell and upsell, document them in Salesforce, and partner with Sales to advance the pipeline.

Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio across the full client lifecycle — from activation and adoption through renewal and expansion
• Lead SBR and executive-facing updates; align Veradigm capabilities to client business priorities and strategic goals
• Proactively manage client health; identify at-risk accounts, own recovery plans, and coordinate cross-functional response
• Drive cross-sell and upsell identification within the portfolio; document opportunities in Salesforce and collaborate with Sales to advance pipeline
• Manage the renewal cycle with forward-looking forecast visibility; execute retention strategies that protect and grow portfolio revenue
• Resolve escalated support, contractual, and financial issues on behalf of clients; serve as the primary internal advocate for client needs

Job description

Veradigm is seeking a Client Relationship Manager to own a portfolio from activation through renewal and expansion, coordinating across teams to align Veradigm capabilities with client priorities. You will guide executive updates and proactively manage client health, spotting risks and coordinating recovery plans.

You will drive opportunities for cross-sell and upsell, document them in Salesforce, and partner with Sales to advance the pipeline.