Senior Client Success & Growth Manager

Veradigm Inc.; United States; Remote; USD 77,000 - 107,000; Full time

Benefits offered by this job

Holidays

Vacation

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

Retirement savings

Job summary

Veradigm is seeking a Client Success Manager in the United States to own a defined client portfolio from activation through renewal and expansion. You will lead SBR and executive-facing updates, aligning Veradigm capabilities to client priorities and strategic goals.

You will proactively manage client health, identify at-risk accounts, coordinate cross-functional responses, drive cross-sell and upsell opportunities, and ensure renewal visibility while safeguarding portfolio revenue.

Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio across the full client lifecycle — from activation and adoption through renewal and expansion
• Lead SBR and executive-facing updates; align Veradigm capabilities to client business priorities and strategic goals
• Proactively manage client health; identify at-risk accounts, own recovery plans, and coordinate cross-functional response
• Drive cross-sell and upsell identification within the portfolio; document opportunities in Salesforce and collaborate with Sales to advance pipeline
• Manage the renewal cycle with forward-looking forecast visibility; execute retention strategies that protect and grow portfolio revenue
• Resolve escalated support, contractual, and financial issues on behalf of clients; serve as the primary internal advocate for client needs

Job description

Veradigm is seeking a Client Success Manager in the United States to own a defined client portfolio from activation through renewal and expansion. You will lead SBR and executive-facing updates, aligning Veradigm capabilities to client priorities and strategic goals.

You will proactively manage client health, identify at-risk accounts, coordinate cross-functional responses, drive cross-sell and upsell opportunities, and ensure renewal visibility while safeguarding portfolio revenue.