Senior Client Success & Growth Lead

Veradigm®; United States; On-site; USD 77,000 - 107,000; Full time

Job summary

Veradigm is seeking a client relationship professional to own a defined portfolio across activation, adoption, renewal and expansion. You will align Veradigm capabilities with client priorities and strategic goals, ensuring ongoing value delivery.

You will monitor client health, identify at-risk accounts, and coordinate cross-functional responses while pursuing cross-sell opportunities documented in Salesforce and supported by the Sales team.

Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio across the full client lifecycle - from activation and adoption through renewal and expansion
• Lead SBR and executive-facing updates; align Veradigm capabilities to client business prioritiesand strategic goals
• Proactively manage client health; identify at-risk accounts, own recovery plans, and coordinatecross-functional response
• Drive cross-sell and upsell identification within the portfolio; document opportunities in Salesforceand collaborate with Sales to advance pipeline
• Manage the renewal cycle with forward-looking forecast visibility; execute retention strategiesthat protect and grow portfolio revenue
• Resolve escalated support, contractual, and financial issues on behalf of clients; serve as theprimary internal advocate for client needs

Job description

Veradigm is seeking a client relationship professional to own a defined portfolio across activation, adoption, renewal and expansion. You will align Veradigm capabilities with client priorities and strategic goals, ensuring ongoing value delivery.

You will monitor client health, identify at-risk accounts, and coordinate cross-functional responses while pursuing cross-sell opportunities documented in Salesforce and supported by the Sales team.