Senior Strategic Client Success Manager

Veradigm®; Raleigh (NC); On-site; USD 130,000 - 210,000; Full time

Job summary

Veradigm seeks a Principal Client Success Manager to act as a senior strategic advisor for its most complex clients. This role strengthens executive relationships, accelerates solution adoption, identifies growth opportunities, protects revenue, and mitigates attrition with high autonomy.

You will align solutions with client priorities across multiple Veradigm teams, anticipate risks, and deliver measurable outcomes, while mentoring others and shaping best practices in client success.

Qualifications

• 10+ years in Client Success, account management, healthcare tech, payer operations or related field.
• 5+ years at Expert CSM level or equivalent managing highly complex client relationships.
• Experience advising executives and influencing decisions across leadership teams.
• Strong payer/health plan industry experience and knowledge of CMS requirements.

Responsibilities

• Serve as primary strategic and operational advisor for complex, high-value client relationships.
• Develop trusted executive relationships, aligning Veradigm capabilities with client priorities.
• Lead cross-functional collaboration among Sales, Product, Support, Finance and Operations.
• Create and drive comprehensive client success plans with objectives, risks, and accountability.
• Facilitate strategic roadmap planning and translate performance data into insights.

Skills

Executive relationship management

Client health awareness

Healthcare industry expertise

Risk identification

Root cause analysis

Cross-functional leadership

Analytical proficiency

Strategic thinking

Communication and facilitation

Mentoring others

Job description

Veradigm seeks a Principal Client Success Manager to act as a senior strategic advisor for its most complex clients. This role strengthens executive relationships, accelerates solution adoption, identifies growth opportunities, protects revenue, and mitigates attrition with high autonomy.

You will align solutions with client priorities across multiple Veradigm teams, anticipate risks, and deliver measurable outcomes, while mentoring others and shaping best practices in client success.