Strategic Client Success Lead

Flex Technology Group; Duluth (GA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

FlexTG is seeking a Client Relationship Manager to own a portfolio of client accounts after implementation. You will drive customer satisfaction, retention, and account growth while coordinating across Sales, Service, Operations, Supply Chain, Billing, and Contracts.

The role emphasizes relationship management, operational follow-through, and business reviews, with a focus on protecting revenue and guiding cross-functional teams to resolve client needs efficiently.

Qualifications

• Client relationship ownership with executive sponsors and site contacts.
• Experience in managed print/services or technology services is a plus.
• Strong communication, organization, and data-driven decision making.

Responsibilities

• Serve as the primary day-to-day contact for assigned client accounts.
• Coordinate internal resources to fulfill service levels and resolve issues.
• Lead regular client business reviews and account planning sessions.
• Develop action plans for renewals, expansions, and program improvements.
• Document client requirements, risks, and opportunities across cross-functional teams.

Skills

Client relations

Account management

Cross-functional coordination

Communication

Project management

Education

College degree preferred

Tools

CRM systems

ERP systems

MS 365/SharePoint

Job description

FlexTG is seeking a Client Relationship Manager to own a portfolio of client accounts after implementation. You will drive customer satisfaction, retention, and account growth while coordinating across Sales, Service, Operations, Supply Chain, Billing, and Contracts.

The role emphasizes relationship management, operational follow-through, and business reviews, with a focus on protecting revenue and guiding cross-functional teams to resolve client needs efficiently.