Client Success Lead: Strategic Partnerships & Retention

TDIndustries; Lubbock (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

TDIndustries is seeking a Client Success Manager to oversee day-to-day client relationships and service delivery in a Texas location. You will partner with operations, sales, and engineering to ensure client expectations are met and service results are exceptional.

The role emphasizes proactive communication, issue resolution, and ongoing satisfaction for assigned clients. With 5+ years in client success or related fields, you will manage multiple accounts, maintain accurate CRM records, and

Qualifications

• Bachelor-level business education or equivalent experience.
• Minimum 5+ years in client relationship management or customer success.
• Experience with CRM platforms and cross-functional collaboration.

Responsibilities

• Manage day-to-day relationship and service delivery for assigned clients.
• Collaborate with operations, sales, and engineering to meet service levels.
• Support onboarding, renewals, and satisfaction reviews.
• Track client metrics such as response times and NPS.
• Identify opportunities to improve service delivery and client experience.
• Coordinate with Business Development to hand off new clients and support proposals.

Skills

Client relationship management

Communication

Problem-solving

Multi-tasking

Team collaboration

Education

Bachelor's degree in Business or related

Tools

HubSpot

Salesforce

Job description

TDIndustries is seeking a Client Success Manager to oversee day-to-day client relationships and service delivery in a Texas location. You will partner with operations, sales, and engineering to ensure client expectations are met and service results are exceptional.

The role emphasizes proactive communication, issue resolution, and ongoing satisfaction for assigned clients. With 5+ years in client success or related fields, you will manage multiple accounts, maintain accurate CRM records, and