Account Manager, FinTech Growth & Success

Bazeta; Northern (KY); Remote; USD 120,000 - 150,000; Full time

Job summary

Flex is seeking an Account Manager to own a portfolio of high-growth customers, driving adoption, retention, and expansion across our financial products. You’ll build strong relationships and act as the voice of the customer to inform product decisions.

In this role, you’ll collaborate with Sales, Product, Risk, and Operations to deliver a seamless customer experience, manage renewals, and identify opportunities to increase value while thriving in a fast-moving startup environment.

Qualifications

• 2–5 years of experience in Customer Success or Account Management.
• Experience in FinTech, SaaS, or financial services.
• Proven ability to manage renewals and expand account value.

Responsibilities

• Own a portfolio of high-growth customers, ensuring onboarding, satisfaction, engagement, and long-term retention.
• Drive revenue growth by expanding product adoption and aligning solutions to customer needs.
• Proactively manage accounts by analyzing health, usage, and spend patterns to minimize churn.
• Collaborate cross-functionally with Sales, Product, Risk, and Operations to deliver a seamless experience.

Skills

Customer Success

Account Management

FinTech

SaaS

Job description

Flex is seeking an Account Manager to own a portfolio of high-growth customers, driving adoption, retention, and expansion across our financial products. You’ll build strong relationships and act as the voice of the customer to inform product decisions.

In this role, you’ll collaborate with Sales, Product, Risk, and Operations to deliver a seamless customer experience, manage renewals, and identify opportunities to increase value while thriving in a fast-moving startup environment.