Hybrid Client Success Manager: Growth & Relationships

Indeed Flex; Austin (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

PTO 25 days + Birthday Off

Paid Holidays

Volunteer days

Job summary

Indeed Flex is seeking an Account Manager to oversee a portfolio of client accounts, acting as the trusted advisor to drive satisfaction and long-term growth. You will coordinate with internal teams to ensure contractual commitments are met and KPIs are achieved, while guiding clients on workforce planning and platform utilization.

The role requires strong communication, analytical skills, and the ability to manage multiple accounts in a fast-paced, technology-driven environment.

Qualifications

• 1+ year of experience in Account Management, Customer Success, Client Services, or similar customer-facing role.
• Demonstrated track record of achieving retention, growth, renewal, or satisfaction goals.
• Proficiency with Salesforce or a comparable CRM to manage relationships and report on health and opportunities.

Responsibilities

• Manage a portfolio of client accounts as primary contact and trusted advisor.
• Ensure service levels and KPIs are met while delivering an exceptional customer experience.
• Provide consultative guidance on workforce planning, platform utilization, reporting, and performance.
• Lead business reviews with executives and stakeholders to align on priorities.
• Analyze operations and data to identify optimization opportunities and drive improvements.
• Drive client adoption of the Indeed Flex platform and leverage features for value.

Skills

Account Management

Customer Success

Client Services

CRM (Salesforce)

Cross-functional collaboration

Data-driven decisions

Executive communication

Analytical problem-solving

Project management

Independent work

Growth & retention

Tools

Salesforce

Job description

Indeed Flex is seeking an Account Manager to oversee a portfolio of client accounts, acting as the trusted advisor to drive satisfaction and long-term growth. You will coordinate with internal teams to ensure contractual commitments are met and KPIs are achieved, while guiding clients on workforce planning and platform utilization.

The role requires strong communication, analytical skills, and the ability to manage multiple accounts in a fast-paced, technology-driven environment.