Remote Strategic Client Success Manager

Flex Technology Group; Cockeysville (MD); Hybrid; USD 65,000 - 110,000; Full time

Job summary

FlexTG seeks a Client Relationship Manager to own a portfolio of clients post-implementation. You will ensure client satisfaction, retention, and account growth while coordinating with Sales, Service, Operations, Supply Chain, Billing, Contracts, and Project Management. Strong communication and organizational skills are essential for success.

The role emphasizes data-driven reviews, proactive issue resolution, and cross-functional collaboration to deliver measurable business outcomes for clients.

Qualifications

• Must have strong client relationship management skills and ability to own accounts.
• Excellent written and verbal communication with executive stakeholders.
• Strong focus on client satisfaction, retention, and revenue growth.
• Highly organized with ability to manage multiple accounts and deadlines.

Responsibilities

• Serve as primary contact and trusted advisor for assigned client accounts.
• Build and maintain relationships with executives and site contacts.
• Understand client objectives, service expectations, and billing requirements.
• Own account health, renewals, and growth opportunities.
• Coordinate with Sales, Service, Operations, and Leadership to drive resolution.

Skills

Relationship Mgmt

Communication

Organization

Analytical thinking

Project management

Stakeholder mgmt

Remote work

Interpersonal skills

Education

Bachelor's degree preferred

Tools

Microsoft 365

CRM systems

SharePoint

Excel

Job description

FlexTG seeks a Client Relationship Manager to own a portfolio of clients post-implementation. You will ensure client satisfaction, retention, and account growth while coordinating with Sales, Service, Operations, Supply Chain, Billing, Contracts, and Project Management. Strong communication and organizational skills are essential for success.

The role emphasizes data-driven reviews, proactive issue resolution, and cross-functional collaboration to deliver measurable business outcomes for clients.