Strategic Client Success Lead

Quantum Health; Dublin (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, vision, dental

401(k) with employer match

Paid time off

Education reimbursement

Job summary

Quantum Health in Central Ohio is seeking a Client Success Executive to ensure clients achieve maximum value from our products and foster long-term satisfaction and growth. You will manage day-to-day client relationships, drive onboarding, and coordinate with Sales, Product, Marketing, and Support to optimize the client journey.

The role emphasizes strategic account planning, health monitoring, and proactive engagement to reduce churn and expand revenue.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5–7+ years' related industry experience in consulting, sales, or other applicable area.
• Proven experience in client success, account management, or customer experience, with a focus on driving client outcomes and revenue growth.
• Strong relationship-building and communication skills, capable of working with a variety of client stakeholders, including executives.
• Experience in managing complex client accounts and coordinating across multiple departments.
• Travel required as needed – cyclical depending on client needs.
• Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies.

Responsibilities

• Client Value Realization: Understand clients' business objectives and ensure measurable value from company products or services.
• Client Relationship Management: Serve as primary contact for key accounts and maintain relationships at all levels.
• Onboarding & Adoption: Lead onboarding and drive product adoption with training and best practices.
• Client Growth & Upselling: Identify opportunities for account growth and upsell services.
• Retention & Renewal Management: Proactively manage renewals and minimize churn.
• Client Health Monitoring: Track health metrics and identify risks for deeper engagement.
• Strategic Account Planning: Develop client success plans aligning with goals for long-term partnerships.
• Performance Metrics & Reporting: Monitor adoption, CSAT/NPS, and revenue growth; report progress.

Skills

Client relationship management

Communication

CRM systems

Analytical thinking

Cross-functional collaboration

Travel

Education

Bachelor's degree in business or equivalent experience

Tools

CRM software

Job description

Quantum Health in Central Ohio is seeking a Client Success Executive to ensure clients achieve maximum value from our products and foster long-term satisfaction and growth. You will manage day-to-day client relationships, drive onboarding, and coordinate with Sales, Product, Marketing, and Support to optimize the client journey.

The role emphasizes strategic account planning, health monitoring, and proactive engagement to reduce churn and expand revenue.