Senior Client Success & Growth Executive

Quantum Health; Charlotte (NC); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive base and incentives

Health, vision, dental benefits

401(k) with employer match

Paid time off and holidays

Tuition reimbursement

Leadership development

Job summary

Quantum Health in Dublin, OH is seeking a Senior Client Success Executive to serve as a trusted, consultative partner to clients, guiding executive stakeholders toward deeper investment and long-term impact. You will align client goals with our solutions, drive adoption, and deliver measurable value across accounts.

The role emphasizes onboarding, ongoing training, renewals, and growth through upselling, cross-selling, and strategic account planning.

Qualifications

• Bachelor's degree in business or equivalent experience.
• Proven experience in client success, account management, or customer experience with revenue growth.
• Strong relationship-building and communication with executives.
• Experience managing complex client accounts across departments.
• Results-driven with focus on retention and growth.
• Experience with Salesforce, CPQ and ServiceNow.
• Analytical thinker with problem-solving skills for client challenges.
• Proficient with AI tools like ChatGPT and Copilot.
• Maintains Salesforce data integrity across teams.

Responsibilities

• Value realization with clients and measurable outcomes.
• Manage day-to-day communications with key accounts.
• Lead onboarding and adoption with training and best practices.
• Identify opportunities for account growth and upsell.
• Manage renewals and minimize churn.
• Monitor engagement and outcomes to anticipate needs.
• Develop strategic account plans for growth.
• Track success metrics and tell compelling client stories.
• Provide proactive guidance and internal cross-functional collaboration.
• Support internal adoption of new products.

Skills

Client success

Account management

Relationship management

Salesforce

CPQ

ServiceNow

AI tools

Data integrity

Cross-functional

Communication

Education

Bachelor's degree in business

Tools

Salesforce

Job description

Quantum Health in Dublin, OH is seeking a Senior Client Success Executive to serve as a trusted, consultative partner to clients, guiding executive stakeholders toward deeper investment and long-term impact. You will align client goals with our solutions, drive adoption, and deliver measurable value across accounts.

The role emphasizes onboarding, ongoing training, renewals, and growth through upselling, cross-selling, and strategic account planning.