Senior Digital Media Client Success Lead

Publicis Groupe; Chicago, New York (IL, NY); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Flexible time off

14 paid holidays

Parental/new child leave

Childcare & elder care assistance

Adoption assistance

Comprehensive health coverage

401(k)

Tuition assistance

Commuter benefits

Professional development

Employee recognition

Charitable donation matching

Health coaching and counseling

Job summary

Epsilon, part of Publicis Groupe, is seeking a Senior Account Manager for its digital media team in Chicago. You will drive client success through data-driven strategies, lead internal teams, and expand client roadmaps while optimizing programs for ROI and market share.

You will guide cross-functional teams, mentor a direct report, and deliver actionable insights to enhance client satisfaction and revenue growth.

Qualifications

• Bachelor’s degree preferred.
• 7+ years of Account Management experience.
• Proven experience in media planning, strategy development, and campaign execution.
• Outstanding client service with strong presentation, communication, and writing skills.
• Proficient in Excel, Word, and PowerPoint.
• Excellent multitasking with cross-team collaboration.
• Strategic thinking with adaptability.

Responsibilities

• Client Strategy & Relationship Management: work with digital media team to develop campaign and communication recommendations.
• Reporting & Analytics: monitor program performance, generate reports, provide data-driven insights.
• Execution, Process, & Project Management: coordinate with cross-functional teams for campaign launches and timely execution.
• Operational Efficiency: drive standardization and automation to improve efficiency across teams.
• Management & Leadership: oversee and mentor Account Management Specialist, define career paths.
• Reporting & Analytics: monitor program performance against KPIs and present insights to clients.

Skills

Account management experience

Media planning & strategy

Campaign execution

Client service & presentations

Microsoft Office proficiency

Cross-functional collaboration

Strategic thinking & adaptability

Education

Bachelor’s degree

Job description

Epsilon, part of Publicis Groupe, is seeking a Senior Account Manager for its digital media team in Chicago. You will drive client success through data-driven strategies, lead internal teams, and expand client roadmaps while optimizing programs for ROI and market share.

You will guide cross-functional teams, mentor a direct report, and deliver actionable insights to enhance client satisfaction and revenue growth.