Senior VP, Client Success & Growth

InMarket; United States; Remote; USD 189,000 - 223,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Flexible vacation

Unlimited PTO

401(k) matching

Diversity & Inclusion

Job summary

InMarket is seeking a Senior Vice President, Client Success to own the post-sale engine, guiding client experience after contract sign-off across Activation, Measurement, and Audiences. The role requires scaling a client-facing organization through transitions while preserving key client relationships and revenues.

The leader will define the operating system, establish a lifecycle with onboarding, delivery, review, and renewal, implement metrics and tooling, and drive AI-enabled efficiency

Responsibilities

• Own client Operations including onboarding, implementation, QA and SLA adherence
• Manage account retention, renewal, and expansion across client base
• Coordinate cross-function collaboration with Activation, Measurement, and Audiences
• Define organization structure, hiring, leveling and succession for a unified client-facing team
• Set client lifecycle, metrics cadence, and workflow to scale with growth
• Lead integration of AI into day-to-day client operations while maintaining human judgment

Job description

InMarket is seeking a Senior Vice President, Client Success to own the post-sale engine, guiding client experience after contract sign-off across Activation, Measurement, and Audiences. The role requires scaling a client-facing organization through transitions while preserving key client relationships and revenues.

The leader will define the operating system, establish a lifecycle with onboarding, delivery, review, and renewal, implement metrics and tooling, and drive AI-enabled efficiency