Strategic Healthcare Customer Success Manager

Circadia Health; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision insurance (100

401(k)

Generous PTO

Job summary

Circadia Health is seeking a Customer Success Manager who thinks strategically and builds lasting partnerships. This role embeds in client operations, diagnosing workflow challenges, designing adoption strategies, and delivering measurable outcomes with executive sponsorship.

You will manage multi-site healthcare clients, design implementations, drive renewals and expansion, and use Circadia's analytics to demonstrate ROI. If you have healthcare partnerships experience, this role is for you.

Qualifications

• 4+ years in management consulting, strategic account management, or client advisory, ideally in healthcare.
• Experience managing complex, multi-site institutional clients or long-cycle B2B engagements.
• Executive presence: communicate clearly and credibly at all levels of an organization.
• Consultative instincts: diagnose before you prescribe; back recommendations with data.
• Willingness to travel approximately 50% within your region.
• Passion for Circadia's mission to transform patient care through intelligent monitoring and automation.

Responsibilities

• Act as trusted advisor to leadership teams across multisite healthcare clients.
• Lead onboarding and implementation engagements; tailor Circadia's tech to client ops.
• Engage with CMOs, CNOs, and operations leaders at executive levels.
• Leverage predictive analytics to surface insights and tell a ROI-focused story.
• Own post-sales lifecycle: drive adoption, reduce churn, and support pipeline reviews.
• Provide field intelligence to the product team to shape the roadmap.

Skills

Experience in management consulting

Strategic account management

Executive presence

Consultative instincts

Travel 50%

Healthcare industry passion

Multi-site client management

Job description

Circadia Health is seeking a Customer Success Manager who thinks strategically and builds lasting partnerships. This role embeds in client operations, diagnosing workflow challenges, designing adoption strategies, and delivering measurable outcomes with executive sponsorship.

You will manage multi-site healthcare clients, design implementations, drive renewals and expansion, and use Circadia's analytics to demonstrate ROI. If you have healthcare partnerships experience, this role is for you.