Strategic Client Success Executive

Holman; Holman (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

Holman is seeking a results-oriented Account Manager to oversee complex client relationships within our automotive services organization in Alabama. You will investigate client issues, monitor trends, respond to inquiries, and ensure service delivery aligns with defined metrics and standards.

The role emphasizes proactive communication, cross-functional collaboration, and identifying process improvements to drive client success and retention.

Qualifications

• 2+ years Account Management or Customer Relationship Management experience required.
• Proven track record in reviewing and improving processes, methods, and tools to enhance efficiency, accuracy, and security.
• Proficiency in a technical or functional area; knowledge of work processes and tools generally pertains to the candidate’s own area of responsibility or department.

Responsibilities

• Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.
• Proactively identify areas of opportunity for client by monitoring trends, data, etc.
• Manage client relationship, ensures timely customer responses, collaborates with internal teams, and supports process improvements within established service standards
• Take ultimate ownership of client relationships, understanding their strategic priorities and how our fleet services impact their organization.
• Provide prompt responses to internal and external customer inquiries in accordance with established service delivery metrics, goals, and standards.
• Work cohesively with Client Administrators, teammates, and internal contacts to create a consistent and customer-friendly environment.
• Proactively engage with clients to influence decision-making processes through strategic recommendations and creative solutions.
• Properly manage customer service escalations from intake through resolution, ensuring thorough tracking, follow-up and client satisfaction.
• Identify and propose process improvements to enhance efficiency and effectiveness within company workflows and operations.
• Understand client data, assist in reporting development, and monitor key performance indicators (KPIs) to track client success and identify improvement opportunities.
• Provide strategic solutions and recommendations to address client challenges and optimize service delivery, partnering with internal SMEs as deemed required.
• Maintain proactive communication with clients, providing regular updates on open items and addressing client concerns promptly.
• Demonstrate a comprehensive understanding of company products, services, and offerings to effectively support client needs and initiatives.
• manage relationships with large and complex clients, ensuring high levels of satisfaction and retention.
• Occasionally travel to client sites or industry events as required to support client relationships and business objectives.
• Perform all other duties and special projects as assigned

Job description

Holman is seeking a results-oriented Account Manager to oversee complex client relationships within our automotive services organization in Alabama. You will investigate client issues, monitor trends, respond to inquiries, and ensure service delivery aligns with defined metrics and standards.

The role emphasizes proactive communication, cross-functional collaboration, and identifying process improvements to drive client success and retention.