Account Executive

Holman; Holman (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

Holman is seeking a results-oriented Account Manager to oversee complex client relationships within our automotive services organization in Alabama. You will investigate client issues, monitor trends, respond to inquiries, and ensure service delivery aligns with defined metrics and standards.

The role emphasizes proactive communication, cross-functional collaboration, and identifying process improvements to drive client success and retention.

Qualifications

• 2+ years Account Management or Customer Relationship Management experience required.
• Proven track record in reviewing and improving processes, methods, and tools to enhance efficiency, accuracy, and security.
• Proficiency in a technical or functional area; knowledge of work processes and tools generally pertains to the candidate’s own area of responsibility or department.

Responsibilities

• Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.
• Proactively identify areas of opportunity for client by monitoring trends, data, etc.
• Manage client relationship, ensures timely customer responses, collaborates with internal teams, and supports process improvements within established service standards
• Take ultimate ownership of client relationships, understanding their strategic priorities and how our fleet services impact their organization.
• Provide prompt responses to internal and external customer inquiries in accordance with established service delivery metrics, goals, and standards.
• Work cohesively with Client Administrators, teammates, and internal contacts to create a consistent and customer-friendly environment.
• Proactively engage with clients to influence decision-making processes through strategic recommendations and creative solutions.
• Properly manage customer service escalations from intake through resolution, ensuring thorough tracking, follow-up and client satisfaction.
• Identify and propose process improvements to enhance efficiency and effectiveness within company workflows and operations.
• Understand client data, assist in reporting development, and monitor key performance indicators (KPIs) to track client success and identify improvement opportunities.
• Provide strategic solutions and recommendations to address client challenges and optimize service delivery, partnering with internal SMEs as deemed required.
• Maintain proactive communication with clients, providing regular updates on open items and addressing client concerns promptly.
• Demonstrate a comprehensive understanding of company products, services, and offerings to effectively support client needs and initiatives.
• manage relationships with large and complex clients, ensuring high levels of satisfaction and retention.
• Occasionally travel to client sites or industry events as required to support client relationships and business objectives.
• Perform all other duties and special projects as assigned

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Inputs:

• Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.

• Proactively identify areas of opportunity for client by monitoring trends, data, etc.

• Manage client relationship, ensures timely customer responses, collaborates with internal teams, and supports process improvements within established service standards

• Take ultimate ownership of client relationships, understanding their strategic priorities and how our fleet services impact their organization.

• Provide prompt responses to internal and external customer inquiries in accordance with established service delivery metrics, goals, and standards.

• Work cohesively with Client Administrators, teammates, and internal contacts to create a consistent and customer-friendly environment.

• Proactively engage with clients to influence decision-making processes through strategic recommendations and creative solutions.

• Properly manage customer service escalations from intake through resolution, ensuring thorough tracking, follow-up and client satisfaction.

• Identify and propose process improvements to enhance efficiency and effectiveness within company workflows and operations.

• Understand client data, assist in reporting development, and monitor key performance indicators (KPIs) to track client success and identify improvement opportunities.

• Provide strategic solutions and recommendations to address client challenges and optimize service delivery, partnering with internal subject matter experts (SMEs) as deemed required.

• Maintain proactive communication with clients, providing regular updates on open items and addressing client concerns promptly.

• Demonstrate a comprehensive understanding of company products, services, and offerings to effectively support client needs and initiatives.

• manage relationships with large and complex clients, ensuring high levels of satisfaction and retention.

• Occasionally travel to client sites or industry events as required to support client relationships and business objectives.

• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree in Business Administration, Communications, or equivalent work experience required

• Additional education, certifications, or experience are favorable

• Proficient in various desktop tools including Microsoft Office programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.), with a strong emphasis on Excel skills

• Familiarity with virtual office technology and equipment such as Zoom, Microsoft Teams, and other collaboration tools is preferred

Relevant Work Experience:

• 2+ years Account Management or Customer Relationship Management experience required.

• Proven track record in reviewing and improving processes, methods, and tools to enhance efficiency, accuracy, and security

• Proficiency in a technical or functional area; knowledge of work processes and tools generally pertains to the candidate’s own area of responsibility or department

Planning/Organizing/Managerial Knowledge:

• Proactive, organized approach to multitasking and prioritization

• Effectively manages time and consistently meets deadlines with some guidance from leadership

• Demonstrates accuracy, thoroughness, and effectiveness within their work

• Demonstrates attention to detail and commitment to delivering quality products and communications

• Adjusts quickly to new or changing assignments, processes and people

• Displays professionalism and remains composed when faced with challenges

• Learns from experience; modifies behavior to be more effective

• Recognizes one’s own strengths and opportunities for growth

• Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion

• Applies basic knowledge of theories, practices and procedures to complete assigned work