Strategic Client Success Executive (Hybrid)

Holman; Mount Laurel Township (NJ); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Job summary

Holman, a family-owned global automotive services organization, seeks a proactive Client Relations professional to manage large accounts, maintain strong client relationships, and ensure timely responses. You will coordinate with internal teams, analyze trends, and propose process improvements.

The role emphasizes ownership of client relationships, strategic guidance, and collaboration across departments. Bachelor’s degree required, 2+ years in account management, and strong Excel/Office skills.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or equivalent work experience required.
• 2+ years Account Management or Customer Relationship Management experience required.
• Proficient in Microsoft Office programs (Excel, Outlook, Word, PowerPoint, Project, Visio, SharePoint).
• Familiarity with virtual office technology such as Zoom and Microsoft Teams preferred.

Responsibilities

• Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.
• Proactively identify areas of opportunity for client by monitoring trends, data, etc.
• Manage client relationship, ensures timely customer responses, collaborates with internal teams, and supports process improvements within established service standards.
• Take ultimate ownership of client relationships, understanding their strategic priorities and how our fleet services impact their organization.
• Provide prompt responses to internal and external customer inquiries in accordance with established service delivery metrics, goals, and standards.

Skills

Account management

Customer relationship management

Communication skills

Client relationship

Education

Bachelor’s degree in Business Administration or Communications

Tools

Excel

Outlook

PowerPoint

Zoom

Microsoft Teams

Job description

Holman, a family-owned global automotive services organization, seeks a proactive Client Relations professional to manage large accounts, maintain strong client relationships, and ensure timely responses. You will coordinate with internal teams, analyze trends, and propose process improvements.

The role emphasizes ownership of client relationships, strategic guidance, and collaboration across departments. Bachelor’s degree required, 2+ years in account management, and strong Excel/Office skills.