Senior Enterprise Client Success Director - Remote

Dun & Bradstreet; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave

Education resources

401k with company match

Job summary

Dun & Bradstreet seeks a Client Success Director, West (Remote) to lead strategic relationships with Global and Enterprise clients from a remote US location. You will drive value realization, adoption, and renewal readiness, coordinating with Sales, Product, Data, Technology, and Delivery teams to ensure outcomes align with client goals.

You will mentor senior stakeholders, guide maturity transformation, and shape long-term retention plans while operating within a dynamic, matrixed environment.

Qualifications

• Ten years of experience with large global enterprise clients in post-sales roles.
• Strong executive relationship skills and strategic account planning.
• Ability to drive retention and value realization for strategic clients.

Responsibilities

• Oversee full lifecycle of global/enterprise client success and renewal readiness.
• Partner with Sales, Product, Data and Delivery to align outcomes and ROI.
• Lead senior customer maturity discussions and value planning.
• Translate insights into actions that ensure retention and value realization.
• Guide external service reviews and risk mitigation planning.
• Maintain strategic value plans linking D&B solutions to client goals.

Skills

Executive communication

Stakeholder management

Strategic thinking

Relationship building

Travel readiness

Leadership

Tools

CRM systems

AI readiness assessments

Job description

Dun & Bradstreet seeks a Client Success Director, West (Remote) to lead strategic relationships with Global and Enterprise clients from a remote US location. You will drive value realization, adoption, and renewal readiness, coordinating with Sales, Product, Data, Technology, and Delivery teams to ensure outcomes align with client goals.

You will mentor senior stakeholders, guide maturity transformation, and shape long-term retention plans while operating within a dynamic, matrixed environment.