Strategic Client Success Architect

Verra Mobility Corporation; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Verra Mobility Corporation seeks a seasoned professional to manage programs and provide executive-level administration. You will implement administrative systems, ensure accurate documentation, and drive customer experience improvements across functions.

Travel to client locations may be required, including overnight stays when necessary. You will support client implementations, coordinate with Sales and Product teams, and help deliver on contract requirements and services levels.

Qualifications

• Bachelor's degree in business administration, management, or a related field.
• Extensive experience in program management or executive administration with a proven track record.
• Strong focus on customer experience and operational improvements.
• Excellent organizational, communication, and problem-solving skills.
• Working knowledge of Microsoft Office (Excel, Word, PowerBI) is preferred.
• Willingness to travel to client locations as required.

Responsibilities

• Oversee and optimize daily operational processes to align with goals.
• Develop and implement efficient administrative systems and processes.
• Ensure documentation, data accuracy, and information security.
• Support client implementations and handover to operations and maintenance.
• Prepare reports and presentations for executive meetings.
• Collaborate cross-functionally to improve customer experience and service delivery.
• Manage invoicing, audits, and contract renewals as needed.

Skills

Program management

Executive administration

Customer experience

Organizational skills

Communication skills

Problem-solving

Education

Bachelor's degree in business administration, Management, or a related field

Tools

Microsoft Office

Job description

Verra Mobility Corporation seeks a seasoned professional to manage programs and provide executive-level administration. You will implement administrative systems, ensure accurate documentation, and drive customer experience improvements across functions.

Travel to client locations may be required, including overnight stays when necessary. You will support client implementations, coordinate with Sales and Product teams, and help deliver on contract requirements and services levels.