Strategic Client Success & Operations Lead

Verra Mobility Corporation; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Verra Mobility seeks an experienced professional to streamline administrative operations while elevating the customer experience. You will support the Client Implementation and Operations handovers, manage strategic projects, and collaborate with Sales, Product, and other teams to ensure contract delivery and success.

The role emphasizes strong organizational and communication skills, with travel to client sites as needed and adherence to privacy and compliance standards.

Qualifications

• Bachelor’s degree in business administration or related field.
• Extensive program management and executive admin experience.
• Proven track record improving customer experience.
• Excellent organizational and communication skills.
• Proficient in Microsoft Office and Power BI.
• Willing to travel to client sites as needed.
• Must pass NLETS background check.

Responsibilities

• Oversee and optimize daily administrative operations.
• Design and implement customer experience initiatives.
• Support Client Implementation and Operations handovers.
• Prepare reports and presentations for executive meetings.
• Collaborate with Sales, Product, and other teams to meet contract obligations.

Skills

Program management

Executive administration

Customer experience

Organizational skills

Communication skills

Problem solving

Travel readiness

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft Office

Power BI

Job description

Verra Mobility seeks an experienced professional to streamline administrative operations while elevating the customer experience. You will support the Client Implementation and Operations handovers, manage strategic projects, and collaborate with Sales, Product, and other teams to ensure contract delivery and success.

The role emphasizes strong organizational and communication skills, with travel to client sites as needed and adherence to privacy and compliance standards.