Strategic Client Success Manager - Travel 30-50%

Verra Mobility Corporation; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Verra Mobility is seeking a client success professional to manage strategic partnerships, drive satisfaction, and expand business within existing accounts. You will lead client conversations, coordinate cross-functional efforts, and ensure operational excellence across onboarding, implementations, and product releases.

The role requires 3–5 years in client-facing roles, strong communication, and the ability to travel up to 30–50% for meetings and deployments. A Bachelor's degree is preferred.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3-5 years' experience in a client-facing environment or account management.
• Experience with government agencies or regulated industries preferred.
• Strong contracts/compliance understanding in a client service context.
• Proven ability to build trusted client relationships and drive growth.
• Excellent communication and problem-solving skills.

Responsibilities

• Serve as the primary point of contact and trusted advisor for all client communication and partnerships.
• Lead recurring client meetings, ensure action items, and identify opportunities to improve satisfaction and retention.
• Develop long-term partnerships to deliver value and expand business within accounts.
• Collaborate with Operations, Product, Finance, IT and other teams to resolve issues and meet obligations.
• Maintain knowledge of product configurations and cross-service workflows to support clients.

Skills

Client relationships

Cross-functional collaboration

Accounts management

Meeting facilitation

Analytical thinking

Communication

CRM experience

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

Verra Mobility is seeking a client success professional to manage strategic partnerships, drive satisfaction, and expand business within existing accounts. You will lead client conversations, coordinate cross-functional efforts, and ensure operational excellence across onboarding, implementations, and product releases.

The role requires 3–5 years in client-facing roles, strong communication, and the ability to travel up to 30–50% for meetings and deployments. A Bachelor's degree is preferred.