Strategic Client Success Leader

Verra Mobility Corporation; California City (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Verra Mobility is seeking a capable professional to support the Client Implementation Team by ensuring smooth handover from implementation to Operations and Maintenance for assigned customers. You will serve as the main customer liaison during O&M and help ensure compliance with contract requirements and service levels.

The role also involves collaborating with internal teams to uphold business rules, deliver outstanding customer experience, and drive operational improvements across programs and

Qualifications

• Bachelor’s degree in business administration, Management, or a related field.
• Extensive experience in program management, executive administration, or a similar role.
• Strong background in enhancing customer experience and driving operational improvements.
• Exceptional organizational, communication, and problem-solving skills.
• Working knowledge of Microsoft Office (Excel, Word, PowerBI).
• Willingness to travel to client locations as required (including overnight stays if necessary).
• Required to pass a NLETS background check.

Responsibilities

• Assist the Client Implementation Team with efficient handover from implementation to Operations and Maintenance phase of contracts; attend all Client Implementation meetings for assigned customers.
• Serve as the Primary Point of Contact for customers during the Operations and Maintenance phase of contracts.
• Ensure adherence to business rules and ongoing delivery of all contract requirements and services levels.
• Serve as a primary point of contact for internal and external stakeholders, ensuring clear communication and effective relationship management.
• Consistently meet and exceed the Annual Operating Plan (AOP) revenue and margin targets for assigned customers through the implementation.

Skills

Program management

Executive administration

Customer experience

Operational improvements

Organization

Communication

Problem solving

Microsoft Office

Travel willingness

Education

Bachelor’s degree in business administration, Management, or a related field

Tools

Microsoft Office Suite (Excel, Word, PowerBI)

Job description

Verra Mobility is seeking a capable professional to support the Client Implementation Team by ensuring smooth handover from implementation to Operations and Maintenance for assigned customers. You will serve as the main customer liaison during O&M and help ensure compliance with contract requirements and service levels.

The role also involves collaborating with internal teams to uphold business rules, deliver outstanding customer experience, and drive operational improvements across programs and