Strategic Client Success & Experience Lead

Verra Mobility Corporation; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Verra Mobility Corporation in Los Angeles seeks an experienced Program Manager to lead administrative programs and drive operational excellence across departments. You will implement systems, ensure documentation accuracy, and manage customer-facing processes with a focus on service quality.

The role requires a bachelor’s degree in a related field, extensive program management experience, and strong communication skills.

Qualifications

• Bachelor’s degree in business administration, management, or related field.
• Extensive program management or executive administration experience.
• Proven track record in improving customer experience and operations.
• Excellent organizational and communication skills.
• Willingness to travel to client locations as required.
• Must pass a NLETS background check.

Responsibilities

• Develop and implement administrative systems to streamline operations.
• Document administrative activities and maintain records.
• Monitor document management, data accuracy, and information security.
• Serve as primary point of contact for customers during operations and maintenance.
• Collaborate with departments to improve workflows and performance metrics.
• Prepare reports for executive meetings.
• Oversee invoicing and contract renewal processes.

Skills

Program management

Executive administration

Customer experience

Organizational skills

Communication

Travel flexibility

Education

Bachelor’s degree in business administration, management, or related field

Tools

Microsoft Excel

Microsoft Word

Power BI

Job description

Verra Mobility Corporation in Los Angeles seeks an experienced Program Manager to lead administrative programs and drive operational excellence across departments. You will implement systems, ensure documentation accuracy, and manage customer-facing processes with a focus on service quality.

The role requires a bachelor’s degree in a related field, extensive program management experience, and strong communication skills.