Strategic Client Success Analyst II

MetLife; Kansas City (MO); Sur place; USD 47 000 - 63 000; Plein temps

Avantages offerts par ce poste

Health plan

Life insurance

401(k) plan

Disability insurance

EAP

Tuition assistance

Paid time off

Résumé du poste

MetLife is seeking a Client Service Consultant to serve as the primary relationship manager for Under 100 Market clients. You will partner with clients, brokers, sales partners, and internal teams to resolve issues, identify solutions, and ensure a seamless customer experience throughout the client lifecycle.

You will lead client meetings, manage strategic initiatives, and provide consultative guidance on plan design, billing, and service delivery.

Qualifications

• 3+ years of experience in client service, account management, insurance operations, benefits administration, or related field.
• Proven ability to manage multiple client relationships and priorities while delivering exceptional customer service and meeting deadlines.
• Strong written, verbal, and presentation skills with clients, brokers, and internal partners.
• Demonstrated problem-solving and organizational skills, including analyzing complex issues and coordinating cross-functional initiatives.
• Proficiency in Microsoft Office and approved AI tools, with the ability to use AI for drafting, summarizing, organizing information, and improving efficiency.

Responsabilités

• Manage day-to-day administration of multiple or complex client accounts, ensuring exceptional service, delivery, and client satisfaction.
• Serve as a primary client contact, responding to requests, leading projects, recommending solutions, and coordinating with internal teams.
• Lead client meetings, account audits, and strategic planning, including preparation of agendas, presentations, and supporting materials.
• Partner with internal teams, including billing, to resolve account discrepancies and ensure compliance with client agreements and plan provisions.
• Maintain strong knowledge of group products, services, systems, competitors, industry trends, and legal developments to support Under 100 Market.

Connaissances

Client service

Account management

Communication skills

Problem solving

Microsoft Office & AI tools

Outils

Microsoft Office

AI tools

Description du poste

MetLife is seeking a Client Service Consultant to serve as the primary relationship manager for Under 100 Market clients. You will partner with clients, brokers, sales partners, and internal teams to resolve issues, identify solutions, and ensure a seamless customer experience throughout the client lifecycle.

You will lead client meetings, manage strategic initiatives, and provide consultative guidance on plan design, billing, and service delivery.