Specialty Market Client Service Consultant

MetLife; Tampa (FL); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

MetLife, the nation’s leading provider of group benefits, is hiring for a Client Service Consultant track in Tampa, FL. You will complete a four-month training program to learn employee benefits, MetLife systems, and client servicing skills, then deploy into a CSC role supporting multiple Specialty Markets clients.

You will collaborate with clients, brokers, and internal teams, manage meetings, prepare materials, and help design plan options while ensuring service excellence and contract

Formación

• Willing to participate in a 4-month training program for employee benefits
• Strong customer service experience preferred
• Excellent communication and relationship-building skills

Responsabilidades

• Responds to client requests and leads projects, offering alternative solutions
• Delivers exceptional customer service and client satisfaction
• Coordinates client meetings and prepares materials and presentations
• Supports review of contracts and ensures compliance
• Keeps informed about industry trends and competitors

Conocimientos

Customer service

Communication

Relationship building

Process improvement

Team collaboration

Descripción del empleo

Description and Requirements

The Team You Will Join

Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

As an employee benefits service new hire, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLife's group benefits, operating systems, and client servicing skills. Upon successful completion of the program, you will deploy into a Client Service Consultant (CSC) position providing administrative and client service to MetLife group insurance customers.

The CSC has overall accountability for the day-to-day administrative service support of multiple Specialty Markets clients. The CSC is part of an overall account team tasked with understanding the customers' needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Great opportunity to join an amazing team! Are you passionate about building relationships? Do you possess great collaboration and communication skills? Do you like to innovate and identify process improvements? Then you would make a great client service consultant on our team

Key Responsibilities

• Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
• Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
• Comprehends competitors' products, industry trends and legal developments impacting business
• Firm knowledge of