Senior National Accounts Client Services Consultant

MetLife; Aurora (IL); On-site; USD 65,000 - 86,000; Full time

Job summary

MetLife is seeking a Client Service Consultant II to manage day-to-day administration for National Account clients, delivering outstanding service and coordinating audits and strategic planning with financial partners. This role supports cross-team collaboration and remains current on legal agreements and industry trends.

Applicants should have 5+ years in insurance/account management and strong organizational skills; proficiency in Microsoft Office and AI tools is preferred.

Qualifications

• 5+ years of experience in insurance and account management.
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• General knowledge of the U.S. economy and employee benefits industry.
• Proficient in Microsoft Office and approved AI tools, leveraging technology to support routine tasks.

Responsibilities

• Manages day-to-day administration for multiple/complex clients; leads projects and serves as liaison with internal teams.
• Delivers exceptional client service, ensuring consistent satisfaction and effective solutions.
• Coordinates client meetings, prepares materials, and leads audits and strategic planning with financial partners.
• Acts as a subject matter expert; supports RFP responses and permits collaboration across teams.
• Maintains knowledge of legal agreements, industry trends, competitors, and MetLife products/services.

Skills

Client service

Account management

Project coordination

Communication

Time management

Education

Bachelor’s degree

Tools

Microsoft Office

AI tools

Job description

MetLife is seeking a Client Service Consultant II to manage day-to-day administration for National Account clients, delivering outstanding service and coordinating audits and strategic planning with financial partners. This role supports cross-team collaboration and remains current on legal agreements and industry trends.

Applicants should have 5+ years in insurance/account management and strong organizational skills; proficiency in Microsoft Office and AI tools is preferred.