Strategic Client Service Consultant, Specialty Markets

MetLife; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

MetLife, the nation’s leading provider of group benefits, is hiring for a Client Service Consultant track in Tampa, FL. You will complete a four-month training program to learn employee benefits, MetLife systems, and client servicing skills, then deploy into a CSC role supporting multiple Specialty Markets clients.

You will collaborate with clients, brokers, and internal teams, manage meetings, prepare materials, and help design plan options while ensuring service excellence and contract

Qualifications

• Willing to participate in a 4-month training program for employee benefits
• Strong customer service experience preferred
• Excellent communication and relationship-building skills

Responsibilities

• Responds to client requests and leads projects, offering alternative solutions
• Delivers exceptional customer service and client satisfaction
• Coordinates client meetings and prepares materials and presentations
• Supports review of contracts and ensures compliance
• Keeps informed about industry trends and competitors

Skills

Customer service

Communication

Relationship building

Process improvement

Team collaboration

Job description

MetLife, the nation’s leading provider of group benefits, is hiring for a Client Service Consultant track in Tampa, FL. You will complete a four-month training program to learn employee benefits, MetLife systems, and client servicing skills, then deploy into a CSC role supporting multiple Specialty Markets clients.

You will collaborate with clients, brokers, and internal teams, manage meetings, prepare materials, and help design plan options while ensuring service excellence and contract